Air France - Sky Team

Travel insurance policies

Peace of mind during your travels
Information on the charges and consumer information Click here

With our partner AGA International S.A., Air France offers you exclusive ELVIA travel insurance policies, in the event that you cannot go on your trip or if something unexpected happens. AGA International S.A. provides worldwide competence and assistance from a single source. With an international network of branches in 26 countries on 5 continents, skilled professionals are at your disposal at all times for emergencies - wherever you may be. The emergency hotline can be reached 24 hours a day, 365 days a year.

Travel cancellation protection

ELVIA refunds the contractually owed cancellation fees from the insured travel arrangement in the event of failure to commence the journey, and additional costs for the journey in the event of delayed departure for the insured reasons (§ 2 AVB RR), alternatively the necessary costs for care and treatment following an unexpected severe illness or accidental injury of a person at risk, up to the amount of the cancellation costs.

  • Unexpected severe illness, death, severe accidental injury;
  • Vaccination intolerance, pregnancy;
  • considerable material damage to the property of the insured person due to fire, explosions, storms, lightning bolts, floods, earthquakes or intentional offence committed by a third party;
  • loss of employment of the insured person or of persons at risk travelling with the insured person due to unexpected compulsory redundancy;
  • unexpected reinstatement following unemployment at the time of the booking of the insured person or of a person at risk travelling with the insured person.


Excess: 20% of the reimbursable loss (at least € 25 per person).

Product information:

  • Type of trip: only valid for airline travel
  • Scope: worldwide
  • Price of trip: up to €6,500 per person
  • Single premium: valid for only one person and one trip

Notes on taking out insurance

The travel protection package can only be booked in connection with an Air France ticket.
The travel cancellation insurance is only valid for flights booked through Air France.


Please note that the cancellation protection/travel protection package can only be purchased directly during the flight booking. Unfortunately it is not possible at this time to purchase the insurance after booking.

How can I benefit from cancellation protection?

Buy cancellation protection now whilst booking your airline ticket on our website, through a call centre or at the airport.
Terms and Conditions for the cancellation protection

AGA International S.A. Germany branch

ELVIA travel insurance: Safety at all times – all over the world!

Contact details for AGA International S.A. Germany branch:

For queries: +49(0)8962424–363
In the event of damages: +49(0)8962424–0/Fax:-222
http://www.allianz-assistance.de/schadenmeldung

For emergencies: +49(0)8962424–245
E-mail:  service@allianz-assistance.de