Special conditions

All fares are shown inclusive of taxes, except some local airport taxes. 
Some special discounts are available:
- For Infants: under the age of two
- Children: under the age of 12. 

We remind you that, in accordance with the provisions of the Directive 2011/83/ of the council of 25 October 2011 on consumer rights, the customer's right of withdrawal does not apply to tickets purchased on our website. 
Please note that if your ticket is not valid anymore and has not been used for transportation, you have a right to reimbursement of taxes as defined in our General Conditions of Carriage depending on your actual boarding. This refund will be made no later than thirty days from the date of receipt of the request. 
To obtain a refund of these amounts, you can send your refund request online (online refunds are free) in the section
My bookings



You can also contact your usual Air France officeFor tickets purchased through a travel agency, please contact your travel agent who will process to your refund request.

You can book flights for a total of nine passengers, adults and children, per reservation. Each adult may be accompanied by an infant traveling on his or her knees. Your reservation is confirmed when you receive a reservation reference number. A confirmation e-mail containing all of the details of your reservation will also be sent to you.

If you have submitted a claim to our customer service department but are unsatisfied with the response, you have the possibility to contact the Arbitration Board for Public Passenger Transport (SÖP): 
SÖP

For any online purchase of services, you can submit a request to the ombudsman via the European Dispute Platform on the online platform for online consumer dispute resolution.

Access the European platform

The fare is applicable for a ticket used fully, in sequential order for the specified journey and on the specified dates. As outlined in the General Conditions of Carriage, any non-compliant use noticed on the day of travel may incur an additional fixed-rate fee at the airport for the amount of:
- for flights in Europe (including Metropolitan France and Corsica) € 125 in Economy and €300 in Business;
- for intercontinental flights € 500 in Economy and Premium Economy and € 1.500 in Business and La Première (or the equivalent in the local currency).

Please find here General Conditions of Sale for paid Options:

Conditions of Sale for an Additional Baggage Option
Conditions of Sale for "A la Carte Menu" Option
Conditions of Sale for a Seat Option
Conditions of Sale for an exceptional Upgrade
Conditions of Sale for a Trip and Tree Option

The Passenger is informed that in the event of a breach of Article 15 (Conduct aboard aircraft) of General Conditions of Carriage and in accordance with the provisions of their Article 9 (Refusal and limitation of carriage), he may be registered on a list of persons subject to a travel banning aboard the Air Carrier's aircraft under the Authorization n°2016-240 by the CNIL (French data protection authority).